800-8-JAMMIN - Toll Free 540-484-4600 - Local 540-484-4601 - Fax
customercare@jammin.com
How do I pay for my order? Back To TopWe accept checks, major credit cards, and approved institutional PO's. If paying with a check or credit card, we require a 50% deposit before we can begin production and the balance due before we ship. If paying with a PO, payment is due upon receipt.
Does Jammin have a guarantee on its products? Back To TopYes. We warrant every product we make to be free of manufacturer defects. Normal wear and tear, modifications, alterations, negligence, damage, and use for a purpose other than for which it was designed are not covered by our warranty. We will repair or replace all valid warranty claims. Items returned to us under warranty must be clean. By law, if an item sent to us is not clean, then cleaning charges must be assessed before a review can be made.
Jammin Apparel 335 Technology Drive Rocky Mount, VA 24151
Please make sure the garment is clean, as the law prohibits us from working on dirty items. We suggest shipping via UPS or FedEx so that the shipment can be tracked. Be sure to include a note in the package with your name, address, phone, email address, and a description of the problem. There will be a charge for repairs not covered by our warranty.
How do I size my team? Do you send out sizing samples? Back To TopWe usually will do this one of two ways. We can send out a size range of product(s) similar to the style(s) you will be ordering. Or, you can place an order for a size range of items in the exact style(s) and color(s) you plan on ordering, and then those items can be used as part of your final order.
What linings do you offer? Back To TopThey vary by product. Most of our jackets come fully lined. Our pants can be ordered either lined or unlined. Check out the "linings" section on our website for details.
How do I care for my new Jammin warm-up? Back To TopCare depends on the fabric. Always read the care instructions provided in each garment. In general, we don't recommend dry cleaning any of our custom made products. Usually, we suggest you wash your items in cold water, and then tumble dry at a low or medium temperature. Items can also be hung to air dry. Never let a wet color-blocked item sit in a washer for an extended amount of time. Always remove it promptly and dry it immediately. If an item is embroidered, we suggest washing and drying it inside out.
